Navigating tough conversations with clients
When it comes to client relationships, being able to navigate tough conversations is a common challenge that many account services professionals face and struggle with, but it’s so important that this skill is developed in order to progress in your
Seven things to consider before making your first sales hire
So you’re thinking about making your first sales hire, but you’re not really sure what you’re looking for or what they’ll be doing - just that you need more leads and sales coming into the business. Sound familiar? You’re not alone. When
Keeping it SaaSy: Crafting strong value narratives to drive commercial impact
For our fifth instalment of Keeping it SaaSy, we chat with Harriet Wray, Global CX Strategy Director at Zendesk. Zendesk provides a complete customer service solution to help companies empower their customer service agents and sales teams with the tools
New starter alert! Meet Dan Talia
Our team in Melbourne keeps expanding! We're thrilled that Dan Talia has joined the team - he's an ex-creative turned recruiter, and brings a unique perspective of both the industry and the people within it. We sat down and had a